Troubleshooting

Before you factory reset a camera please make sure your camera is connected to power.

After factory resetting a camera, you will need to setup the camera again. This may require connecting the camera to your router if prompted during the setup process.

How to factory reset:

Penguin indoor cameras

  1. Using a sharp object, press and hold the reset button underneath the camera until you hear a chime.
  2. Once you hear the chime, set down the camera. Wait until the camera has stopped rotating before adding the camera again.
  3. Set up the camera again

Nighthawk outdoor cameras

  1. Press and hold the button at the end of the cable labelled as reset until you hear the lens click.
  2. After the click, wait 10 seconds before adding the camera again.
  3. Set up the camera again

Alien indoor cameras

  1. Press and hold the reset button at the back of the camera until you hear a chime.
  2. Once you hear the chime, wait 20 seconds before adding the camera again.
  3. Set up the camera again