Troubleshooting

All of Cammy’s WiFi cameras are only compatible with 2.4GHz WiFi network. Some routers are dual-band meaning that they transmit both a 2.4GHz and 5GHz WiFi networks.

If your router is dual-band you will need to make sure you are connected to the 2.4GHz WiFi network. To do this:

  1. Go to settings in your phone
  2. Tap on Wi-Fi
  3. You will see two names for your network, one with (5G) at the end and one without
  4. WiFi Networks
  5. Make sure you are connected to the network name WITHOUT (5G) at the end.