Payment & Subscription

Which payment methods do you accept?

At the moment we only accept payments from Mastercard and Visa cards (including Amex in Australia only). If you wish to sign up and you do not own either cards, contact us and we will see what we can do for you.

Will I get billed right after purchase?

Yes, if you purchased the Alien indoor cameras, you will be billed to cover the first month of the service. If you purchased a Penguin or Nighthawk camera, you will be billed the cost of the camera with the first month of service free. We will ship out the cameras as soon as payment is confirmed. Payment confirmation takes about 1-2 business days.

When and how will I get charged?

If you purchased the Alien indoor cameras, you will be charged the first month subscription fee at the time of sign up to the card you nominate. From there you will be billed your monthly fee on the same date. If you purchased a Penguin or Nighthawk camera, you pay a month by month subscription with no lock in contract (with your first month free).

What happens after the 12 months?

If you purchased the Alien indoor cameras, the service will convert to a month by month subscription plan with no lock in contract. You are also welcome to renew your contract for another 12 months. In doing so, you may be able to benefit from any promotions or deals we may have running at the time. If you purchased a Penguin or Nighthawk camera, you continue to pay a month by month subscription with no lock in contract.

What if I would like to purchase additional cameras after my initial purchase?

You are able to purchase additional cameras at any time. All you need to do is head to our Cammy Store and select the camera plans you would like to add.

How do additional purchases affect my subscription?

When you purchase additional camera plans, the price of that plan will be added to your monthly subscription payment. Each plan is treated as independent, as it is on its own plan.

Can I use the service for free?

Cammy is a paid service, which offers a subscription payment method. To check out our packages, click here.

How does the money back guarantee work?

Before taking advantage of our 30 day money back guarantee, we only ask that you download the Cammy app, set up your cameras and try out the service for a minimum period of seven days. Our support team will be with you from day one, so if you require any assistance with setup, please contact us so we can assist you. If you wish to take advantage of the 30 day money back guarantee, all you need to do is contact us within 30 days of purchase, meet the above criteria and return the cameras in the original packaging. The full amount will be charged if the cameras are not returned. Our 30 day money back guarantee is only valid for your initial plan purchase.