If you have a camera with a PIR sensor, follow the steps below:
Open the Cammy app
Go to the Alarms tab
Tap Settings of the alarm you wish to edit
Go to Priority and change from Fast to Accurate
The accurate option only alerts you if human motion is detected whilst your alarm is armed. The fast option alerts you of any motion that the camera captures (this can include human, pets and object movement).
Penguin indoor cameras: Using a sharp object, press and hold the reset button underneath the camera until you hear a chime. Once you hear the chime, set down the camera. Wait until the camera has stopped rotating before adding the camera again.
Nighthawk outdoor cameras: Press and hold the button at the end of the cable labelled as reset until you hear the lens click. After the click, wait 10 seconds before adding the camera again.
Alien indoor cameras: Press and hold the reset button at the back of the camera until you hear a chime. Once you hear the chime, wait 20 seconds before adding the camera again.
The cameras only rotate during set up. Once they are set up they should not rotate unless there is a power surge or cut. Please note, if there has been a power surge or cut and you have moved the camera from its default position using pan/tilt in live view, the camera will go back to its default position. You will need to adjust the camera again.
If you are not receiving any error messages, you may not be connected to the internet. Footage needs to be synced from our servers and downloaded to your phone. If you cannot see events, please make sure your device is connected to the internet. A good test is to forget the WiFi network and connect again.
You can delete all the events related to a specific camera in one go. To do so, go to the Cameras tab, select the camera you wish to delete the events for, then tap Delete on the top right-hand side of the screen. Please note, once the events are deleted, they cannot be recovered.
If you have a strong connection on your cameras and mobile device, you can have simultaneous live view. This allows you to load the footage from all your IP cameras at once (if you have more than one camera), and swap between cameras quickly. This requires a stable internet connection.
If the cameras work on ethernet but not WiFi, check your WiFi password. If you think you have entered the wrong password, you will need to perform Retry Auto Setup and enter the correct password.
If you have an iOS device, the second thing to check is that you are not on a 5GHz network. If you have not changed the name of your SSID, the name usually ends with xxxx-5G. Please connect to the 2.4G (the SSID without the -5G) network on your phone and connect the cameras to the 2.4G network.
If the QR code does not scan, make sure the camera is focused on the QR code and is not blurry. If that does not work, go back a step, select Can't find my camera and match the MAC ID listed on your camera to one in the list.
Need to talk to someone?
Our customer support team is here to help! Give us a call from 8:30am to 5pm PST, Monday to Friday.