All of Cammy’s WiFi cameras are only compatible with 2.4GHz WiFi network. Some routers are dual-band meaning that they transmit both a 2.4GHz and 5GHz WiFi networks.
If your router is dual-band you will need to make sure you are connected to the 2.4GHz WiFi network. To do this:
- Go to settings in your phone
- Tap on Wi-Fi
- You will see two names for your network, one with (5G) at the end and one without
- Make sure you are connected to the network name WITHOUT (5G) at the end.